Frequently Asked Questions About Maxi Cabs Melbourne

Find answers to common questions about our maxi cab Melbourne service. Can’t find what you’re looking for? Contact us and we’ll be happy to help.

Booking Questions

How do I book a maxi cab in Melbourne?

You can book through our online booking form, call us on 0400 000 000, WhatsApp us, or email bookings@maxicab.au. We recommend booking at least 24 hours in advance for airport transfers, though we often accommodate same-day bookings.

How far in advance should I book?

For guaranteed availability, we recommend:

• Airport transfers: 24-48 hours in advance
• Regular trips: Same day bookings usually available
• Weddings/events: 2-4 weeks in advance
• Peak times (Christmas, Easter): 1 week in advance

Can I book for someone else?

Yes! You can book a maxi cab for family members, colleagues, or clients. Just provide the passenger’s name and contact number when booking.

Do you offer round-trip bookings?

Absolutely! We offer round-trip bookings with a discount. Let us know both legs of your journey when booking.

Can I modify or cancel my booking?

Yes. Free modifications up to 2 hours before pickup. Cancellations more than 4 hours before are fully refundable.

Vehicle & Capacity Questions

How many passengers can your maxi cabs accommodate?

Our fleet includes:

• Sedan: Up to 4 passengers
• 7-Seater SUV: Up to 7 passengers
• 9-Seater Maxi Cab: Up to 9 passengers
• 11-Seater Maxi Cab: Up to 11 passengers
• Wheelchair Accessible: 1 wheelchair + 4 passengers

View our full fleet details.

How much luggage can fit in your vehicles?

• Sedan: 2-3 large suitcases
• 7-Seater: 4-5 large suitcases
• 9-Seater: 6-8 large suitcases
• 11-Seater: 8-10 large suitcases

For extra luggage, we may suggest a larger vehicle or second cab.

Do you have wheelchair accessible vehicles?

Yes, we have purpose-built wheelchair accessible maxi cabs. These vehicles accommodate one wheelchair user plus up to 4 additional passengers. The ramp and securing system is operated by our trained drivers.

Are your vehicles air-conditioned?

Yes, all our vehicles have full climate control – air conditioning and heating – for your comfort in any weather.

Pricing Questions

How much does a maxi cab cost in Melbourne?

Pricing depends on vehicle type and distance:

• Sedan to airport from CBD: From $55
• 7-Seater to airport from CBD: From $65
• 9-Seater to airport from CBD: From $75
• 11-Seater to airport from CBD: From $90

Use our fare calculator for an instant quote.

Do you have surge pricing like Uber?

No! We never use surge pricing. Your quoted fare is the fare you pay, regardless of demand, time of day, or weather. This is one of the biggest advantages of booking with us over ride-share apps.

Are there any hidden fees?

No hidden fees. Your quoted price includes:

• All tolls (CityLink, Eastlink)
• Airport fees
• Standard waiting time (up to 30 mins for airport pickups)
• Luggage assistance

What payment methods do you accept?

We accept cash, credit cards (Visa, Mastercard, Amex), EFTPOS, Apple Pay, Google Pay, and bank transfer. See our full payment options.

Do you add credit card surcharges?

No, we do not add any surcharges for card payments.

Airport Transfer Questions

What if my flight is delayed?

We monitor all flights in real-time and automatically adjust pickup times at no extra charge. Your driver will be waiting when you land, not when your flight was scheduled to arrive.

Where will my driver meet me at the airport?

For Melbourne Airport arrivals, your driver will meet you at the designated pickup area outside the terminal. They’ll hold a sign with your name and be in contact via SMS/call when you land.

Do you provide meet and greet service?

Yes! For $10 extra, your driver will meet you inside the terminal with a name board. Perfect for first-time visitors or VIP guests.

What terminals do you service?

We service all Melbourne Airport terminals:

• Terminal 1 (Qantas domestic)
• Terminal 2 (International)
• Terminal 3 (Virgin, Regional)
• Terminal 4 (Jetstar, Tiger)

How early should I be ready for airport pickup?

We recommend being ready 2.5-3 hours before domestic flights and 3-3.5 hours before international flights. We’ll call you 30 minutes before arrival.

Child Safety Questions

Do you provide baby seats?

Yes! We provide baby capsules (0-6 months), child seats (6 months – 4 years), and booster seats (4-7 years) free of charge. Just request them when booking.

Are child seats mandatory?

Yes, Victorian law requires appropriate child restraints. We comply with all regulations and provide seats at no extra cost.

Can I use my own child seat?

Absolutely. If you prefer to use your own seat, our drivers will help you install it correctly.

Service Area Questions

What areas do you service?

We service all of Greater Melbourne including:

• Melbourne CBD and inner suburbs
• Eastern suburbs (Box Hill, Doncaster, Glen Waverley)
• Southern suburbs (St Kilda, Brighton, Frankston)
• Northern suburbs (Carlton, Brunswick, Bundoora)
• Western suburbs (Footscray, Werribee, Sunshine)
• Melbourne Airport (Tullamarine)
• Avalon Airport
• Regional areas available on request

Check our service areas for full coverage.

Do you go to regional Victoria?

Yes, we service regional areas including Geelong, Ballarat, Bendigo, and the Mornington Peninsula. Contact us for pricing on regional trips.

Driver & Safety Questions

Are your drivers licensed?

Yes, all our drivers hold current Victorian taxi/hire car licences, have passed police background checks, and maintain clean driving records.

Are your vehicles insured?

Yes, all vehicles carry comprehensive insurance and meet all regulatory requirements for commercial passenger transport in Victoria.

Can I request a specific driver?

Yes! If you’ve had a great experience with one of our drivers, request them by name when booking and we’ll do our best to accommodate.

Additional Service Questions

Do you offer wedding transfers?

Yes! Our 11-seater maxi cabs are perfect for bridal parties. We offer decorated vehicles and flexible scheduling for your special day. See wedding transfers.

Do you offer corporate accounts?

Yes, we offer business accounts with monthly invoicing, dedicated account managers, and volume discounts. Contact us to set one up.

Do you deliver parcels?

Yes! We offer same-day parcel delivery across Melbourne. From documents to large items, we can help.

Can I hire a maxi cab for a full day?

Yes, hourly and full-day hire is available. Perfect for wine tours, shopping trips, or business meetings. Contact us for day-hire rates.

Still Have Questions?

Our friendly team is here to help!

Phone: 0400 000 000 (24/7)
Email: bookings@maxicab.au
WhatsApp: Chat with us